Suzanne Ganier

S Ganier Enterprises, LLC

Owner

Founder of company that provides independent adjusting and claim investigation services (catastrophe, field, and desk), consulting, and expert services in Insurance Law, Insurance Coverage, Bad Faith, Claim/Litigation Management & Best Practices, Legal Operations, and Legal Spend Management.

Wolters Kluwer ELM Solutions

Project and Program Management Associate Director

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. ELM Solutions is the market-leading provider of enterprise legal spend and matter management, contract lifecycle management, and legal analytics solutions. Accountable for ensuring the success of LegalVIEW BillAnalyzer customer programs and services. LegalVIEW BillAnalyzer leverages Artificial Intelligence with advanced data analytics and expert legal bill review. • Developed initial framework and establish processes for Program Success initiative for LegalVIEW BillAnalyzer customers. • Consulted with customers and internal stakeholders to provide innovative ways to enhance customer legal billing process, employ legal spend management best practices, and maximize cost savings. • Collaborated with multiple internal functional areas to deliver value to enterprise customers through LegalVIEW BillAnalyzer service while meeting revenue, margin, and other financial targets. • Assist customers in problem solving and designing solutions to enhance their legal operations and business goals through LegalVIEW BillAnalyzer and other ELM products and services. • Provided consultation and technical guidance for customers regarding strategies, initiatives, and solutions that can be employed to resolve issues and achieve financial and operational goals and objectives. • Designed suite of financial data and key performance indicators for use in evaluating results of customer LegalVIEW BillAnalyzer services. •Evaluated and optimized internal procedures and processes associated with solution design, implementation, on-boarding, and ongoing service delivery. • Acted as resource for internal teams and customers in areas of legal operations and legal spend management. • Proactively identified customer issues and develops remediation plans as necessary.

Wolters Kluwer ELM Solutions

Senior Account & Relationship Executive

Legal Operations and Spend Management Subject Matter Expert (SME) for LegalVIEW BillAnalyzer Business Development and Operations Teams • Worked with sales and business development teams to develop and implement strategies for selling LegalVIEW BillAnalyzer services. • Consulted with and provided technical expertise to assist potential customers with their legal operations and spend management needs. • Built relationships and collaborate with customers and internal teams to improve efficiency and quality of LegalVIEW BillAnalyzer services. • Participated in negotiation with customers for LegalVIEW BillAnalyzer services. • Worked with Business Development Team to exceed company sales goals in 2020 and 2021.

Elevate Services, Inc.

Director of Legal Business Solutions & Operations

Elevate is a law company with approximately $100m in annual revenue, providing consulting, technology, and services to law departments and law firms. The company’s multi-disciplinary team of legal professionals, business professionals, and technology professionals extends and enables customers’ resources and capabilities worldwide. Founded, developed, and grew Legal Bill Review business line as part of Legal Business Solutions & Operations Group. • Drove business growth from one customer to 10+ customers in technology, pharmaceutical, insurance, and financial industries, resulting in $1.5M/year revenue. • Oversaw an extended global team of 30+, including focusing on staff development and goal setting to motivate team and provide construction feedback resulting in multiple promotions into leadership positions. • Utilized key performance indicators, data analytics, gap analysis, and other business intelligence resources to provide production reporting and insight into legal spend management and operations, drive decision-making, and ensure continuous improvement. • Prepared project plans and provided project management resulting in consistent on-boarding of new customers. • Worked in coordination with cross-functional areas and internal stakeholders, including Finance, Marketing, Sales, Human Resources, Legal, and Company Operations. • Ensured customer satisfaction with the completeness, consistency, quality, and timeliness of service. • Identified and executed critical financial management and budgeting initiatives to improve margin and scale business. • Member of Global Leadership Team, working with small teams on special projects to address company-wide inefficiencies and improve operations. • Maintained knowledge of the legal profession, legal operations, and legal spend management industry trends to assist Sales with business development.

ALEXI Professional Services, Inc.

CEO

Founder and CEO of company that provided legal services, consulting, and expert services in Insurance Coverage & Bad Faith, Claim & Litigation Management, and Legal Spend Management. • Improved Claim & Litigation Management & Outside Counsel Billing Guidelines, claim and litigation process, and law firm billing for multiple clients. • Contractor for InvoicePrep, providing legal bill preparation, appeals of bill reductions, and relationship management for multiple law firms nationwide. • Delivered insurance coverage, bad faith analyses, and opinions for property & casualty, general liability, health, and life insurance matters. • Testified as an expert at trial and deposition in various insurance coverage and bad faith matters.

The Main Street America Group

Corporate Counsel and Contract Manager

The Main Street America Group (“Main Street America”) provides insurance to individuals, families, and small businesses in 37 states and fidelity and surety bonds in 47 states and the District of Columbia. Main Street America writes business through eight individual carriers. Advised Main Street Claims Department Senior Vice President, General Counsel, and other senior executives on legal, insurance, and contractual issues, including underwriting, claims, state insurance laws, and regulations. • Reduced timing for completing the annual Conflict of Interest process by 50% by developing templates, forms, and complex mail merges for written communication with all employees. • Designed and oversaw contract and document management system. • Responsible for negotiation and drafting of critical complex IT contracts between Main Street America and global technology companies. • Singularly prepared all closing documents and oversaw closing acquisitions of two companies. • Chosen to participate in the Executive Mentor Professional Development Program within the first six months of employment with CFO acting as a mentor. • Managed all corporate litigation, including outside counsel and vendor management, appearing as a company representative in legal matters and reviewing/approving legal bills. • Prepared corporate governance documents for quarterly Board of Directors and Board Committee meetings.

Louisiana Citizens Property Insurance Corporation

Director of Legal Operations

The Louisiana Citizens Property Insurance Corporation is a statutorily created nonprofit organization that provides insurance products for residential and commercial property owners who are entitled but unable to procure insurance through the voluntary insurance marketplace. Served as company’s initial corporate Director of Litigation and Legal Operations. Oversaw, directed, and managed all corporate and claim litigation to which the company was a party, including 7,000 individual lawsuits arising out of Hurricanes Katrina and Rita and four class actions with exposure greater than $1B. • Reduced 93% of corporate & claim litigation against the company through strategic planning, collaboration with outside counsel, and implementing negotiation strategies that allowed efficient resolution of significant number of litigated and non-litigated property claims. • Drastically reduced legal spend and achieved a 9X return on investment by implementing E-Billing, Legal Bill Review, and Alternative Fee Arrangements with outside counsel. • Designed and successfully executed an objective process for reviewing and improving outside counsel performance. • Managed outside counsel law firms and other legal vendors. • Required to develop a team to support Claims Litigation and Legal Operations function. • Worked with outside counsel to negotiate multiple class actions and other large losses. • Created process and standards for hiring outside counsel and auditing outside counsel performance. • Led personally chosen, five-person Legal Operations Department team. • Communicated with Chief Operating Officer and Board of Directors regarding litigation strategy, resolution opportunities, legal costs, and budget compliance, outside counsel efficiency & effectiveness, business continuity, and long-term strategic planning for claim and litigation management. • Handled communications with media regarding significant litigation and class actions.